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Managing Disputes with PCOs

A dispute resolution procedure is needed to resolve issues that arise within the contract, for example a dispute as to whether a contract provision has been properly performed by either the PCO or the providers, or a dispute involving financial entitlement under the contract. Contracts or Agreements between GPs and PCOs fall into three types, employment, "NHS contracts" and civil contracts. This guidance does not cover employment disputes, although the FHSAU procedure does apply to payment disputes for GP registrars.

Updated on Thursday, 7 January 2016, 784 views

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