Job Details
Exciting Opportunity: Patient Services Advisor
Location: Thornhills Medical Practice, Kent
Fixed Term: Maternity Cover. Minimum 6 months
Starting: May 2026
Hours: Part time. Mon 8am to 1pm / Wed 1pm to 6pm / Thurs 8am to 5pm / Fri 8am to 6pm. Occasional evenings/weekends
Salary: £12.71 per hour
About the Role
Thornhills Medical Practice is seeking a friendly and reliable Patient Services Advisor to join our team to cover maternity leave. This is a fixed term post for a minimum of six months with an anticipated start date of early May 2026. You’ll be the first point of contact for patients, helping them access the right care and supporting our clinical and administrative teams.
Key Duties Include:
• Welcoming and guiding patients to appropriate services
• Booking appointments and managing enquiries (in person, telephone and online)
• Assisting the clinical team with administrative tasks
• Liaising with external agencies and multidisciplinary teams
• General reception and admin duties
Requirements:
• Strong customer service background
• Excellent communication skills (oral and written)
• Ability to work well in a team and adapt to change
• Experience in a GP surgery is desirable
About Us
Thornhills Medical Practice has a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.
How to Apply
To learn more about the practice and this vacancy, please visit our website: www.thornhillsmedical.nhs.uk
For informal enquiries or to apply with your CV and covering letter, please contact:
Julie Gorner or Karen Barker at enquiries.thornhills@nhs.net