Job Details
Exciting Opportunity: Patient Services Advisor
Location: Thornhills Medical Practice, Kent. ME20 6QJ
Fixed Term: Long Term Absence Cover. Minimum 3 months
Starting: Immediate start
Hours: Part time / Full time considered. Various days and shifts Monday to Friday. 8am to 1pm / 1pm to 6pm / 1.30pm to 6.30pm. Occasional evenings/weekends
Salary: Competitive
About the Role
Thornhills Medical Practice is seeking a friendly and reliable Patient Services Advisor to join our team to cover long term absence leave. This is a fixed term post for a minimum of 3 months and will continue thereafter until the permanent incumbent for this position returns. You’ll be the first point of contact for patients, helping them access the right care and supporting our clinical and administrative teams.
Key Duties Include:
• Welcoming and guiding patients to appropriate services
• Booking appointments and managing enquiries (in person, telephone and online)
• Assisting the clinical team with administrative tasks
• Liaising with external agencies and multidisciplinary teams
• General reception and admin duties
Requirements:
• Strong customer service background
• Excellent communication skills (oral and written)
• Ability to work well in a team and adapt to change
• Experience in a GP surgery is desirable
About Us
Thornhills Medical Practice has a strong emphasis on high-quality patient care, education, and personal development. We serve approximately 14,800 patients and are proud of our happy, reliable, and forward-thinking team.
How to Apply
To learn more about the practice and this vacancy, please visit our website: www.thornhillsmedical.nhs.uk
For informal enquiries or to apply with your CV and covering letter, please contact:
Julie Gorner or Karen Barker at enquiries.thornhills@nhs.net