The Parliamentary and Health Service Ombudsman has been working in partnership with the Care Quality Commission, Healthwatch England, and NHS England to examine how well GP practices in England are handling concerns and complaints.
The key recommendations from the report (attached) include...
Kent LMC Advice
Please read the GPC Guidance before deciding how to proceed to remove a patient. The LMC advice builds on the GPC guidance with some suggested standard processes and letters that you can adopt. Also attached is a suggested Practice Charter that should be part of your practice...
With the ever increasing use of the internet being used by the public to comment about specific service providers and members of staff. This can come from sites such as official sites such as NHS Choices to social media sites such as Facebook or Twitter.
Comments can sometimes be inaccurate,...
NHS Choices Website
Practices who have taken over 'control' of their NHS Choices page are notified of a comment pertaining to them following the publication of the comment. An alert is sent to a named recipient at the practice in question (usually the practice manager although this will be...
CCGs have established new email addresses for reporting breaches of the interface standards for both hospital and community contracts.
For all EKHUFT GP liaison issues: ekh-tr.gpinfo@nhs.net
For IC24 quality concerns: quality.ic24@nhs.net.
For KMPT Clinical Queries:...
