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Complaints

Complaints

Practices must have a well-publicised complaints process or the handling and consideration of complaints. This may include: information on the practice website a leaflet and poster which is the simple version of the policy a full working policy for practice staff reflecting the Regulations and...

Dealing with difficult patients & Removal of Patients from GP Lists

Kent LMC Advice Please read the GPC Guidance before deciding how to proceed to remove a patient. The LMC advice builds on the GPC guidance with some suggested standard processes and letters that you can adopt. Also attached is a suggested Practice Charter that should be part of your practice...

Raising Concerns - Primary to Secondary Care Interface

CCGs have established new email addresses for reporting breaches of the interface standards for both hospital and community contracts. For all EKHUFT GP liaison issues: ekh-tr.gpinfo@nhs.net For IC24 quality concerns: quality.ic24@nhs.net. For KMPT Clinical Queries:...