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Kent LMC: Supporting list based personalised care, the partnership model and meaningful collaboration
Complaints
An opportunity to improve: General practice complaint handling across England: a thematic review (March 2016)
BMA Guidance NHS Complaints Procedure
Dealing with difficult patients & Removal of Patients from GP Lists
Dealing with unfair comments on websites
In Touch - October 2017
LMC Complaints Handling Resource Pack (Updated 2018)
Local Authority Social Services & NHS Complaints (England) Regulations 2009
National Patient Safety Agency Guidance: Saying Sorry/Being Open
NHS Choices: Responding to Negative Feedback
Parliamentary & Health Service Ombudsman Principles for Remedy
Raising Concerns - Primary to Secondary Care Interface
