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BMA Guidance: NHS Complaints Procedure
This link offers guidance and support to doctors who have had a complaint made against them by a patient.

Kent LMC Complaints Handling Resource Pack (Updated 2020)
Please download and print leaflets and posters as required.

Local Autjhority Social Services & NHS Complaints (England) Regulations 2009 

MDU Guidance: I've had a complaint

MDDUS: Complaints - Core Principles

Medical Protection: Dealing with Complaints

Medical Protection - A Guide to effective complaints resolution

NHS Choices Guidance: Managing Patient Feedback

Parliamentary and Health Service Ombudsman: Principles for Remedy


Updated on Tuesday, 7 December 2021, 42 views

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