Care Coordinator – Newton Place Surgery
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Newton Place Surgery is looking to recruit a Care Coordinator to support our multidisciplinary team. The post holder will be responsible for the co-ordination and delivery of specific projects to ensure the achievement of key health and welfare objectives of Newton Place Surgery.
Newton Place Surgery is a vibrant surgery with a great family feel, set in the beautiful market town of Faversham in the countryside of Kent. There are good transportation links as the practice is close to the station and the junction 6 M2 turn off. The practice has 9 GP partners and a large clinical and administrative workforce. We are a forward-thinking partnership, continually investing in our future and are committed to delivering high quality care to our 19,400 registered patients.
The primary responsibilities of the role are:
Proactively identify and work with a cohort of people the support their care requirements.
Explain the management of a patient’s pathway to clinical staff, liaising between services and service users, contacting services using the appropriate procedures/referral mechanisms
Providing administrative support to the Multidisciplinary Team sessions with the PCN Clinicians including:
Scheduling sessions, updating patient records and ensuring that the actions are completed by the relevant clinician;
Proactively case-finding patients for discussion at the session using the GP Clinical System as well as running reports
Maintain accurate records and statistical returns required by the commissioners, including providing patient-related information for entering into the patient records.
Use of our social media and IT platforms to promote services beneficial to the patient’s health needs of our population.
Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.
Help people to manage their care needs by answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information relating to their care and medication.
Arrange appointments for patients on the PCN’s caseload or otherwise as directed by clinicians following the identification of the urgent and non-urgent clinical need to assess diagnose and treat according to the patient’s health needs.
Proactively recall patients for annual recalls and vaccination campaigns.
Ensure appointments for ARRS and other in-house services are utilised.
Refer patients through to the appropriate member of the team, and/or make referrals on behalf of the team.
Support the Clinical Pharmacists in Structured Medication Reviews (SMR), e.g. arranging necessary monitoring tests prior to SMR and liaising with the care homes to identify patients to be assessed for their SMR.
Signpost patients to appropriate community or local services.
Serve as the contact point, advocate, and informational resource for patients, care teams, family /caregivers and community resources where indicated, responding with empathy and respect.
Assist with the identification of ‘high risk’ patients and keep a register of the teams’ workload.
Coordinate and support the delivery of multidisciplinary team reviews (MDTs) within the practice/ PCN, including management of the team diaries and arrangement/planning of team meetings, completing actions and producing reports as requested.
Support the PCN to deliver on quality metrics such as QOF, IIF, KPIs and other locally commissioned services.
Support Newton Place Surgery to achieve PCN clinical quality standards
The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within general practice.
The role is an ARRS role under the Primary Care Network DES, but you will be directly employed by Newton Place Surgery.
Please see the attached job description and person specification for full details about the role.
If you have the necessary experience and skills we would love to hear from you.