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Practice Management

084 Telephone numbers

Ofcom have been in touch with the GPC office to bring our attention to a couple of reports in the Daily Mail and Daily Telegraph, which suggest that some GP surgeries are still entering into contracts for 084 numbers. The Daily Telegraph article suggested that non-compliant telecoms...

A mini-guide to the General Practitioner Defence Fund

The GPDF has issued the following brief introductory guide to its role and work.

About us

Kent Local Medical Committee acts as the official democratic representative voice of Kent General Practitioners. The LMC is a Committee of general practitioners elected on a constituency basis by local GPs. Meet the Team Dr Gaurav Gupta Chairman g.gupta@nhs.net Dr Sarah...

Accepting Donations from Patients

BMA Advice: This is an area which is governed by both contractual and ethical perspectives. Both emphasise the need for transparency and accountability when considering accepting donations from patients. Contractual issues The requirement to register gifts was introduced by the Health and...

Action on Hearing Loss (Formerly RNID)

One in six of the population has some form of hearing loss, rising to over half of people over 60 years old. This is a condition affecting a high proportion of patients, and yet they can face issues when visiting their GP, from communication problems to difficulties booking appointments, as...

Advertising: Code of Practice

Practices are advised to be aware of the ASA code of practice if you are going to advertise your practice services. The GMC recognises that GP practices should abide by the principles established by the ASA. Below is the current code but you may need to check that this is the latest...

Advice on preventing telephone fraud

GPC has been made aware that telephone systems used by practices may be vulnerable to fraudsters hacking into them and making premium rate calls. In one instance £2500 - £5000 of calls were placed over one weekend. This is known as PBX/dial-through fraud, which occurs when hackers target...

Antibiotic Awareness Poster - March 2017

Please below a link to a BVA poster on antibiotic awareness, that has had some input from the BMA, which might be useful for you to display in your reception area. www.bva.co.uk/uploadedFiles/content/News,_campaigns_and_policies/Policies/Medicines/BVA-Antibiotic-poster.pdf

Are practices required to offer all staff membership of the NHS Pension Scheme?

In 1997 all GP employers were deemed to be employing authorities and therefore staff and salaried doctors were allowed from that date to join the NHS Pension scheme. Practices do not have a choice, you must offer membership to all staff that hold a contract of employment, whether full time, part...

Blue Badge Scheme

The Blue Badge (Disabled Persons' Parking) Scheme was introduced in 1971 under Section 21 of the Chronically Sick and Disabled Persons Act 1970 ('the 1970 Act'). The aim of the scheme is to help disabled people with severe mobility problems to access goods and services, by allowing them to park...

BMA Advice on Road accidents and emergency treatment: Fees guidance

Under the Road Traffic Act 1988, the first doctor providing emergency treatment to the victim of a road traffic accident is generally entitled to charge a fee. A fee may be levied in respect of each person treated (Section 158(2) of the Road Traffic Act 1988). Mileage is also payable in excess...

BMA Advice: Confirmation & Certification of Death

http://bma.org.uk/support-at-work/gp-practices/service-provision/confirmation-and-certification-of-death

BMA Advice: Service Charges for GP Premises (April 2017)

Service charges for GP premises Landlords will often seek to recover their costs associated with a let property from tenants by way of service charge payments. As a tenant, it is important to be aware what costs can and cannot be recovered by the landlord through service charge demands. What...

BMA Focus on Global Sum Allocation Formula - July 2015

This paper reminds practices how global sum payments are calculated and explains why the formula is currently being reviewed by NHS England.

BMA Focus on the Accessible Information Standard for GP Practices (April 2016)

The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system. As organisations that provide NHS services,...

BMA Guidance for doctors on fees and collaborative arrangements

Which areas of work come under collaborative arrangements? Fees under collaborative arrangements, Impact of competition law on negotiaing fees under collaborative arrangements, Obligations under collaborative arrangements, superannuation for work under collaborative arrangements, Advice from NHS...

BMA Guidance NHS Complaints Procedure

http://bma.org.uk/practical-support-at-work/contracts/nhs-complaints-procedure

BMA Guidance on How your Practice is Funded

This guidance helps GPs, practice managers and LMC staff understand how individual practices receive funding under the GMS contract. This document only deals with income from the GMS contract, and does not include other income streams, such as training grants. We would advise all GPs to read the...

BMA guidance re outstanding PCSE issues August 2017

Guidance is available online, please follow this link https://www.bma.org.uk/collective-voice/committees/general-practitioners-committee/gpc-current-issues/capita-service-failure

BMA Guidance: List Management (December 2016)

Please see below for your information an email from the BMA regarding list management: We would like to highlight the BMA’s guidance on list management (please follow this link). This provides practices with guidance on list management such as information on formal list closure and informal...

BMA Locum Agreement Guidance

The BMA has recently released guidance for BMA Members on Locum Agreements. It can be found on the BMA website: http://bma.org.uk/practical-support-at-work/contracts/gp-contracts-and-funding/sessional-gps/locum-agreements-in-general-practice If you need advice and are not a BMA member please...

BNF Distribution

Distribution of the British National Formulary (BNF) to NHS Organisations If you / your organisation has insufficient copies for their doctors, pharmacists, or for future updates to distribution details (for BNFs for Doctors and Pharmacists working in the NHS only), please contact as...

Bogus Registers & Scams

Kent LMC Guidance on Bogus Registers & Scams - European City Guide, Euromedi, Novachannel, Physicians and Therapists Guide, med1web.com, The Business Britannia, The Physicians Register, The Phone Book, European Medical Directory. The following may also be interesting to read: Blog site about...

Care.Data NHSE Update August 2016

Following reviews of NHS data security by the CQC and Dame Fiona Caldicott, it has been announced that finally the much criticised care.data programme has been scrapped. This was a data sharing programme launched in 2013 that was halted in February 2014 following public outcry. Practices were...

Cervical cytology training for GPs (updated March 2015)

Cervical cytology training update (March 2015) We are aware that some PCTs tried to insist that all GPs working in their areas undertake either a half day or a full day's update training in taking cervical smears. The General Practitioners Committee (GPC) and the Royal College of General...

Chaperones

GMC Advice and Guidance (Updated 2013): http://www.gmc-uk.org/guidance/ethical_guidance/21168.asp Chaperones and CQC: http://www.cqc.org.uk/content/gp-mythbuster-15-chaperones

Charges to NHS patients: GPC Guidance for GPs

Doctors provide many services which can incur fees. Sometimes a fee relates to a specific treatment, in other cases the service in question may fall outside of a doctor's contract. It is a complex area but whatever your branch of practice, you've come to the right place to find extensive...

City Map Town Map - Warning to Practices

City Map Town Map There have been reports of a company called City Map Town Map contacting practices in Glasgow advising them that their free online advertising trial period had ended and that they had to sign a disclaimer to get out of the contract they claimed the practices agreed to the...

Clinical Waste Guidelines - Updated 2013

This UK-wide guidance provides a framework for best practice waste management in order to help healthcare organisations, and other healthcare waste producers, meet legislative requirements as well as identify opportunities to improve waste minimisation and reduce the associated environmental and...

Collaborative Arrangements

The LMC office have received many enquiries since Capita (PCSE) took over from KPCA regarding how to claim fees due under Collaborative Arrangements. After much research we have discovered that practices can claim via SECSU by sending invoices based on the table of fees below. What are...

CQRS FAQs for Section 7A Public Health Enhanced Services

Please find attached the FAQ document NHSE have put together based on queries received from practices. This is edited twice a year and a revised version is due in December 2017.

CWJ Employment Law Helpline

Tel: 01689 887840 Free advice available from a team of Employment Law specialists from Clarkson Wright & Jakes on all employment issues affecting your Practice. Clarkson Wright & Jakes Ltd Valiant House 12 Knoll Rise Orpington Kent BR6 0PG Tel: 01689 887840 Fax: 01689...

CWJ Employment Law template contracts and policies

Clarkson Wright & Jakes have recently reviewed and updated the template contracts and policies to ensure they comply fully with current employment law and practice and CQC requirements. The following documents are now available on the KMGP Website: Policies: Absence due to reason other than...

Data Protection Officer (DPO) Support for Practices

As you may be aware, one of the agreements in this year’s GP Contract changes was that CCGs were to provide the DPO function to practices from April 2019. Kent and Medway have now started to implement this, and we understand recruitment is underway for 5 DPOs that will cover Kent and...

Dealing with difficult patients & Removal of Patients from GP Lists

Kent LMC Advice Please read the GPC Guidance before deciding how to proceed to remove a patient. The LMC advice builds on the GPC guidance with some suggested standard processes and letters that you can adopt. Also attached is a suggested Practice Charter that should be part of your practice...

Display Energy Certificates and Advisory Reports (Updated Jan 2016)

We understand that some practices nationally have not been made aware of the changes to the requirements to Display Energy Certificates (DEC) and Advisory Reports (AR). Previously public buildings of over 500sq/m faced this requirement. In July 2015 this was reduced to public buildings over...

Docmail

Advice on using (Docmail) mailing companies for patient invitations. Practices using mailing houses to send invitations to patients for example for flu vaccinations need to bear in mind the following requirements: There should be an adequate contract in place with the mailing house. Contents...

Doctors

BMA Guidance: COVID-19: your wellbeing This guidance aims to help doctors and medical students working under extraordinary and challenging circumstances to look after their own health and wellbeing. NHS Practitioner Health The NHS GP Health Service is a confidential NHS service for GPs and...

DVLA: Current Standards for Fitness to Drive (Updated 2014)

https://www.gov.uk/government/publications/at-a-glance

Education Board Newsletter February 2015

Statutory & Mandatory Training Passport, Skills for Health, COSHH Training, ARTP Spirometry Certification, Primary Care Management Diploma Update, Practice Manager Conference, Leadership Course, K&M GP Staff Training Service Update, Financial Update, Data Sharing, Practice training, Membership,...

Friends & Family Test (FFT) Guidance (July 2014)

https://www.england.nhs.uk/wp-content/uploads/2014/07/fft-gp-imp-guid-14.pdf

GP Patient Survey

See how your GP practice is doing or compare practices https://gp-patient.co.uk/

GPC Focus On: Clinical Waste Audits

The link below explains to GP practices what their responsibilities are relating to the disposal of clinical waste, including information on Clinical waste collections, Pre-acceptance checks and audits of clinical...

GPC Guidance on Patient Registration October 2015

GPC has published updated guidance on patient registration, which is available here: http://bma.org.uk/support-at-work/gp-practices/service-provision/patient-registration-for-gp-practices

HCRA (Health Care Research Association)

We would like to draw your attention to the following notification from Glasgow LMC: I have had three reports from practices about a company called HCRA contacting and advising practices that 'orders' they had placed in the summer were now being dispatched and that an invoice would follow....

Health and Safety (Sharps Instruments in Healthcare) Regulations 2013

Health and Safety (Sharps Instruments in Healthcare) Regulations 2013 These Regulations implement the EU Council Directive 2010/32/EU on the prevention of sharps injuries in the hospital and healthcare sector. Many of the requirements contained in the Directive already formed part of health and...

Healthcare Travel Costs Scheme

You may be able to claim a refund under the 'Healthcare Travel Costs Scheme' (HTCS) of the cost of travelling to hospital or other NHS premises for NHS-funded treatment or diagnostic test arranged by a doctor or dentist. For further information please click on the...

HEKSS GP Workforce Tool Training Deck - Updated October 2015

Dear all, Please see the latest version of the GP Tool Training Deck that includes an updated section on how to run reports as requested at the last meeting. This includes a section on reporting and how a practice can view themselves against other practices within their CCG. We have also...

Home Visiting Guidelines

The guidance attached was drawn up by the LMC in consultation with PCTs and CHCs. We hope they are helpful to practices. It is the LMC view that the guidelines apply to all patients in the community whether they are in their own homes, assisted housing, residential or nursing homes.

In Touch December 2014

Five Year Forward View (FYFV), The future of Out of Hospital Care in Kent, Next Steps Towards Primary Care Co-Commissioning, Phase Worldwide in Nepal, What have the LMC ever done for us?, NHS 111 in Kent & Medway-20 months after the start, CWJ Template Contracts & Policies, Workforce Planning...

In Touch March 2014

Collaborative Working, Community Prescription Charts (Buff Forms), Waiting Room Music PRS & PPL Licences, Kent LMC Representatives 2014-2017, GMS Practice Funding Ready Reckoner, Finding a 'Common Cause', Primary Care Services review and what it may mean to your mail! Kent and Medway AAA...

Industry and Commerce Register of Business

If you receive an invitation to register your practice on a form similar to the attached, do not fill it in, do not return it. The form comes from the European City Guide and completion of the form will cost the practice 997 Euros and considerable hassle if you do not pay. Industry and Commerce

Information to be included in Practice Leaflets

NHS England Standard General Medical Services Contract SCHEDULE 3 Information to be included in Practice Leaflets A practice leaflet shall include- 1. The name of the Contractor. 2. In the case of a Contract with a partnership- (a) whether or not it is a limited partnership; and (b) the...

Interpretation and Translation Services (East Kent)

NHS England (South) (South East) contract the Big Word for the interpreting/translation service for all GP practices. Please see guidance below for practices in East Kent. If you are a practice in West Kent, DGS, Medway and Swale please click HERE

Interpretation and Translation Services (WK/DGS/Swale/Medway)

NHS England (South) (South East) contract the Big Word for the interpreting/translation service for all GP practices. Please see guidance below for practices in West Kent, DGS, Medway and Swale. If you are a practice in East Kent please click HERE For the translation of medical documents...

Kent & Medway GP Staff Training (LearningPool)

For information on GP Staff Training across Kent & Medway please contact the KMGP Staff training team via learning@invictahealth.co.uk (tel 03000 426 016) or click on the link below: https://invictahealth.learningpool.com/login/index.php

Kent LMC Representatives 2020-2023

Please Note: A we have a GP Contractor vacancy in DGS, East Kent, Medway & Swale and West Kent. If you are interested in stepping forward please contact the LMC office for an informal discussion on 01622 851197. DGS ICP Contract Holders Dr Ian Jones The Cedars...

Latest guidance for NHS on protecting against cyber attack

Dear LMCs, NHS England have sent through the below guidance following the cyber-attack: https://www.digital.nhs.uk/article/1495/Latest-guidance-for-NHS-on-protecting-against-cyber-attack Please circulate widely to colleagues. Kind regards Michelle Michelle Palmer Senior Policy Advisor...

LMC Buying Group

Kent LMC joined the LMC Buying Groups Federation in 2008 to deliver savings to practices without creating any additional work or inconvenience. Membership entitles practices to discounts on products and services provided by the Buying Group's suppliers. Membership is free and there is no...

LMC Complaints Handling Resource Pack (Updated 2020)

Please download and print as required.

Local Authority Social Services & NHS Complaints (England) Regulations 2009

http://www.legislation.gov.uk/uksi/2009/309/contents/made

Making Connections Canterbury/Ashford January 2015

Mental Health Care (ASD), Primary Care Workforce Tutor, Flu Vaccinations (Housebound), Shared Care Prescribing Agreement, Primary Care Strategy Update - Workforce, Workforce Planning Tool, Co-Commissioning, Five Year Forward View, Anticoagulation, Out of Area Registration, LARC, Mental Health...

Making Connections in DGS October 2014

Flu Vaccinations (Housebound), Imaging, PwSI, Frequency of Phlebotomy Collections, District Nursing & Community Contract, Navigators, Queen Mary's Hospital, Primary Care Strategy - Workforce, Co-commissioning, Enhanced Services Update - LARC, Shared Care, Safeguarding, LMC Annual Conference

Marketing your Practice and NHS Brand Guidelines

Providing and publishing information about your services - GMC Good Medical Practice If you publish information about your medical services, you must make sure the information is factual and verifiable. You must not make unjustifiable claims about the quality or outcomes of your services in...

Mediation & Counselling Services

We regret to inform you, despite the LMC's best efforts, that contracts for both counselling and mediation lapsed and there are no immediate plans for these services to be commissioned by NHSE. We have detailed below organisation who provide services to practices - please bear in mind practices...

Music/TV in the Practice: Licence from the Performing Right Society

If you play music or have a TV/video or other broadcast equipment in the surgery or for use on telephone systems you need a licence from the Performing Right Society. For information on use in Health Practices go...

National Patient Safety Agency Guidance: Saying Sorry/Being Open

Communicating patient safety incidents with patients, their families and carers http://www.nrls.npsa.nhs.uk/resources/?entryid45=65077

NHS e-Referral Service (Updated July 2018)

NHS England has issued guidance for managing e-referrals which is aimed at commissioners, practices and providers of acute consultant-led outpatient services which accept referrals from GP practices. The latest paper switch off (PSO) dates for NHS Trusts can be accessed here . GPC England has...

NHS GP Health Service - May 2017

The NHS GP Health Service is a confidential NHS service for GPs and GP trainees in England. The GP Health Service can help doctors with issues relating to a mental health concern, including stress or depression, or an addiction problem, in particular where these might affect work. For further...

NHS Litigation Authority Dispute Resolution Guidance

Click on the link below for guidance on the essential elements needed for parties submitting, or responding to, applications for dispute resolution. http://www.nhsla.com/FHSAU/Documents/NHS%20LA%20Dispute%20Resolution%20Guidance%20Note.pdf

Occupational Health Service for GPs

A new occupational health service has been commissioned by NHS England and is now available to NHS GPs working across the South of England. The Heales Medical Group, an established provider of occupational health services began delivering the new service on 1 April 2017,...

Parents requesting access to their children’s medical records: LMC Advice

A child is defined as Under 18 by the Children's Act 1989 We are often asked if a parent can have access to their child's medical record when there is a clearly a dispute with the other parent. Anyone with 'Parental Responsibility' can apply to access a child's record. Who has Parental...

Parliamentary & Health Service Ombudsman Principles for Remedy

http://www.ombudsman.org.uk/improving-public-service/ombudsmansprinciples/principles-for-remedy

PCSE GP Bulletin November 2017

In this bulletin, you will find updates on: Christmas and New Year: CitySprint and contact centre arrangements IMPORTANT – new contact details for ALL GP Payments and Pensions requests and queries Planned Downtime of Exeter System Medical Records movement update Performers Lists change...

Primary Care Support England (PCSE) - Medical Records Transformation Project Update November 2017

NHS England and PCSE have agreed the ‘go live’ date for Phase 3 of the medical records transformation project which includes the Kent practices. Please find attached the documents that have been issued to each practice by email and a hard copy delivered by CitySprint by the end of this week....

QOF guidance 2016/17

The 2016-17 QOF guidance has been published on the NHS Employers webpage (http://www.nhsemployers.org/your-workforce/primary-care-contacts/general-medical-services/quality-and-outcomes-framework). The BMA webpage...

Quality & Outcomes Framework (QoF) Guidance & Summary of Changes for GMS Contract 2015/16

The General Practitioners Committee (GPC) and NHS Employers (on behalf of NHS England) have agreed changes to the Quality and Outcomes Framework (QOF) for 2015-16. These changes are: An adjustment to the QOF point value for 2015-16 taking account of population growth and relative changes in...

SMS Messaging

Communicating with patients by text message: Advice from the Medical Protection Society (MPS) 15 May 2015 Summary Text messaging allows practices to target and contact hundreds of patients within minutes. Patients can respond by text with replies automatically forwarded to a specified email...

Social Media Guidance

Social Media Guidance More and more people are using social media as their main form of communication and way of receiving news and information. This can be advantageous to practices as it can be used to promote services and get messages out to patients, but it also comes with many potential...

Subject Access Requests for Insurance Purposes (August 2015)

Helpful guidance from the GPC to assist practices with processing SARs made on behalf of registered patients by insurance companies

The Phone Book

The Phone Book

Update on meeting between GPC and PCSE (10 August 2016)

The General Practitioner Committee (GPC) of the British Medical Association (BMA) recently met with Primary Care Support England to discuss how the performance of the service is impacting upon general practice. The GPC provided the following update covering 6 areas about which concerns had been...

Violence in General Practice - Guidance for General Practitioners

Introduction The Terms of Service have always allowed GPs to remove a violent patient from their list. Patients removed in this way were then allocated to the list of another GP and few if any attempts were made to deal with the source of the problem. In January 2000 the Department of Health...

What are the Rules on Salary Overpayments?

http://www.pcs.org.uk/en/resources/legal_toolkit/legal_advice_from_thompsons_solicitors/pay/salary_overpayments.cfm

Wheelchairs for Patients

Wheelchair Service (Kent and Medway) Provide a wheelchair service to any resident registered with a GP in Kent and Medway. What we do: We offer a comprehensive service for those who have a permanent disability or medical condition, which significantly impairs their ability to walk. The...