Menu Home Search
01622 851197 Contact us

Kent and Medway Interpretation and Translation Services

The Interpreting and Translation service provided by the ICB is for the delivery of services related solely to the GMS contract, including delivery of services provided under LES and DES arrangements.

Telephone Interpreting: No prior approval required

  • Telephone interpreting will be the method of choice where practices will have access to more language sub-dialects.
  • Interpreters can be pre-booked or accessed at very short or immediate notice.
  • Attached is a service provider contact sheet which contains details for The Big Word and Medway CIS on how to use their telephone interpreting services.
  • For The Big Word and Medway CIS, each Practice will have its’ own unique access code which covers all branch and affiliated sites unless indicated otherwise. If you do not know your codes, please contact kmicb.gpcontracting@nhs.net marked Access Codes Required.

Non-verbal Interpreting (e.g. BSL): No prior approval required

  • No Change – Provision will continue to be from Royal Association for Deaf people (RAD), The Big Word or Medway CIS
  • Contact and booking details for BSL with RAD, The Big Word and Medway CIS are attached.
  • New! Video BSL is now available from both The Big Word and RAD. Please speak to the provider when booking
  • For clarity, prior booking approval is not required for any BSL appointments

Face to Face (F2F) Interpreting: Prior approval required

  • F2F interpreting will no longer be supported unless approval for each booking is sought and received from the primary care team, prior to booking.
  • Approval will only be given where it is demonstrated that telephone interpreting is not appropriate e.g. new patient appointments for migrants, or patients with learning disabilities, for example.
  • Any interpreter timesheets should be checked carefully by Practice staff to ensure that the correct times have been entered by the Interpreter and only signed off once the correct details have been agreed.
  • All F2F requests should be sent to kmicb.gpcontracting@nhs.net and marked ‘F2F Interpreting Request’
  • The form for F2F requests is attached.

Translation (for written transcripts): Prior approval required

  • Any translation requests should be sent to kmicb.gpcontracting@nhs.net and marked ‘Translation Request’
  • The form for Translation requests is attached
  • Patient data/information should not be included

The responsibility for booking any interpreter remains the responsibility of the Practice.

We thank you for your co-operation but if you have any queries, please do not hesitate to contact us at kmicb.gpcontracting@nhs.net

Updated on Monday, 11 December 2023, 4578 views

Related guidance...

Kent LMC Weekly Update: 6th March 2023

Welcome to this week's edition of the LMC Express. The local updates for this week include: General Practice Appointment Data for Kent...

Managing Workload

Private Provider Requests to GPs for Investigations under the NHS Advice for GPs for requests to prescribe sedative prior to dental...

Practice Staff

Talking Wellness COVID-19 pressures on the wider NHS brought national recognition that the mental health and wellbeing of health and...

LMC Conference 2023: Kent and Medway Medical School (KMMS)

Kent and Medway Medical School attended the Kent LMC Annual Conference with their second year medical students and delivered the...

EOL, Death and Cremation Certification

Update Verification of death, Medical Certification of Cause of Death (MCCD) and Cremation form 4 from 25th March 2022 The Coronavirus...

Useful Links

The GP International Induction and Return to Practice Programmes (2021) Whether you have NHS experience or not, the NHS GP...

List Management: LMC In Touch Extract 2015

Many practices are struggling to cope with the escalating workload demands and are constrained by premises and or difficulty recruiting....

Managing Workload LMC Advice: School Certificates (July 2023)

School Medical Certificates The NHS service does not provide any payment for Occupational Health Service for patients and that means...

Introduction of Medical Examiners and Reforms to Death Certification

The process for the management of reporting deaths will change with the introduction of new legislation, effective from 9th September...

Housing Applications

GPs receive frequent requests for medical letters and reports in support of housing applications from a variety of sources - local...